Faulty appliances: Repairmen reveal industry secrets (CBC Marketplace)

Faulty appliances: Repairmen reveal industry secrets (CBC Marketplace)


(rattling)>>Hey, how are you doing.>>I’m Jeff.>>And I’m Phil. And we’re the appliance guys>>And we’ve seen it all. (♪♪)>>Tom: We’re calling in the appliance repair men. Because well, you say it’s an emergency.>>Help, my fridge stopped cooling and almost started burning.>>One day it just stopped working. All of the food in my fridge spoiled and it ended up on my curb.>>Every three or four weeks this freezing compartment freezes up. As a matter of fact, it is frozen solid right now and we can’t open it.>>It burns everything and it’s going to burn the house down.>>I would expect my machine to last me at least ten years.>>I really miss my old washer. (♪♪)>>Tom: Why don’t appliances last the way they used to. These old pros are about to tell all. Five industry secrets… No holds-bar. Tonight: Repairmen unplugged. Phil, Tom Harrington from “Marketplace.”>>Nice to meet you.>>Tom: Jeff? Thanks for coming into our fake kitchen. Phil and Jeff are going public where other repairmen we talked to wouldn’t. Risking an industry backlash.>>You guys have come on to tell us your stories; why?>>Let’s face it, things aren’t being made the way they were. We’re all a part of it and we’re all stuck with it so what do you do. (♪♪)>>Go on TV and try and wake somebody up I guess.>>Tom: They each spent more than 35 years in the business seeing a landslide in quality and a flood of customer anger. When you go into a house and you have somebody with a relatively new machine and has a major problem, what is the reaction you get?>>You don’t want to hear.>>Tom: Really?>>We’ve got to keep it clean so…>>Tom: They get upset.>>Damn straight, yeah. They’re not too thrilled. (♪♪)>>Tom: For sure these ain’t your mother’s appliances. Today’s fridges, stoves and dishwashers are fancy, high tech. And often pricey. We spent $4 billion on them every year.>>My crisper.>>Tom: Yet they seem to be breaking down…>>Starts getting filled up with water.>>Tom: As fast as they can make them. (♪♪)>>Tom: And that keeps Steve Brannan on the road every day.>>Hello.>>Two medium dark roast please. I have had up to 70 calls in one day.>>Tom: Steve is our “Marketplace” repairman and says he’s busier than ever.>>We should be making these things to last a lot longer.>>Tom: Today, we’re asking him to help solve a mystery.>>I’m not a happy Whirlpool customer.>>Tom: Mark White’s appliance battles have worn him down. He wants to know why his fridge, stove, and dishwasher all needed fixing.>>I expected them to work like new for at least five years.>>Tom: Instead, it’s been barely two years.>>I take care of my appliances, they weren’t abused. This isn’t my fault.>>Tom: Let’s see what the problem is, shall we.>>Very good. (doorbell ringing)>>Tom: Who’s to blame for what happened. That’s why Steve’s here. Hey Mark.>>Morning.>>Tom: Tom Harrington from “Marketplace”. How are you?>>Pleased to meet you. Good thanks.>>Tom: This is Steve Brennan. You need some help?>>I do, yes.>>Tom: All right, let’s come in, it’s cold out here.>>Thank you, I appreciate you coming by.>>Tom: First up, Mark’s fridge.>>This is it.>>Tom: Complete with ice maker and freezer in the bottom.>>The fridge gave me quite a scare. I come down in the morning and there would be water pooled down here in front of the fridge and I thought, hmm…>>Tom: Mark was stumped, so he called Whirlpool who hooked him up with a repair man.>>The service guy knew exactly what was wrong with it and I’m like that’s odd, how do you know exactly what is wrong with it? He comes in.>>Tom: A clogged drain was causing ice to build up and water to seep out on to the loor.>>He said these series of fridges have this design problem where that drain tube gets clogged up from dirt, dust, whatever. My next question to him was well, if Whirlpool knows that this is a design problem, you know, are they going to cover the repair? And he said, you know, they’ve said nothing to us about that.>>Tom: Our appliance guy has done that repair before.>>If there was a design flaw and the repair man is telling Mark that, why should he have to pay to get it fixed?>>Well really, he shouldn’t, right? So if it is a design flaw, then he shouldn’t have to pay to have it fixed.>>Yeah, I don’t think I should be on the hook for the bill.>>This is a drain issue on a refrigerator which is the most common problem I fix on any refrigerator.>>Tom: In fact, Whirlpool has a replacement kit in case the drain keeps clogging. As you’ll see, that sort of thing is common in other brands.>>Hello “Marketplace” it’s Terry in Vancouver. I’m hoping you can help me with my Samsung fridge that is just two years old.>>Tom: Terry Lake’s fridge is leaking water too.>>I’m going to phone Tom Harrington from CBC and see what he can do for me.>>Tom: Hi there.>>Hi Tom, how are you.>>Tom: I’m good, Terry, how are you?>>Great, thank you very much.>>Tom: I have friends with me.>>Okay, great.>>Tom: We organize a party line service call for Vancouver. I understand you have a problem with your fridge.>>Yes a big problem with my fridge, it’s been plaguing me all year. Would you like to see it?>>Tom: Terry is hoping Steve can help. Yeah, show us the problem.>>Okay. This is my fridge. And my crisper is filling up with water.>>Tom: Water in the crisper, eh?>>Yeah.>>Tom: The water leaking into the vegetable drawer isn’t the only problem.>>So I’m just gonna pull out the crisper now. And so I hope you can see this. But now in the last few days I’ve got ice forming here.>>Okay so we have another refrigerator with a plugged drain.>>Tom: Terry has been solving her problem the old fashioned way, unplugging it.>>Like frost-free freezers went out how many years ago now and now I have a non-frost free fridge for goodness sake. I mean, this is craziness.>>It’s retro.>>Thanks, yeah along with the stainless steel front.>>Tom: Like Mark’s Whirlpool, her Samsung trouble began after the one-year warranty ended.>>Got any ideas for me?>>Tom: The more we look the more cold hard truths we learn about leaky fridges. Online there are lots of similar complaints.>>I’ll read you what this one person says, the ice is back and my food continues to spoil. I don’t know if they’re still selling this fridge or not.>>Tom: And there is a potential class action law suit against Samsung in the U.S.>>This is $1,400 and it’s garbage. It’s crazy I can’t live like this.>>Tom: So what are shoppers hearing about the reputation of Samsung fridges? Let’s find out the “Marketplace” way, shall we? We’re taking our hidden cameras into four major retailers; Sears, Leons, Home Depot and Future Shop. Our unplugged repair men are watching with us to see if our hidden shopper will hear all of nitty-gritty.>>From my experience, people buy with their eyes, you know, if it looks good.>>And mind you the salesmen, they are pretty good too, they’ll convince you that some of this stuff, all of the gadgets that they’re coming up with are necessities and stuff, and in the end you buy into it.>>Tom: So far glowing reviews but we’ve just spotted Terry’s fridge.>>Tom: Straight from a Samsung corporate sales guy who happens to be in Home Depot today.>>Tom: Reliable? Maybe Samsung isn’t aware of all the complaints. But our insider Phil says the company probably is. Is it possible that Samsung knows this problem is chronic.>>I’m sure they do because when you do warranty work for any company they want you to put in a code on a work order and that code is supposed to go to the engineering department. If they get 1000 of those codes, then they’ll say something is going on.>>Tom: So they track the problems.>>Yes.>>Tom: Meantime, our insider Jeff says this is bigger than one brand or one fridge.>>Are companies standing by their products like they used to.>>Not a chance. Nobody cares. And it’s really come to that. (♪♪)>>Tom: And that’s our first repairman secret. Design flaws are well known in the industry but you’re not told about them. What did Samsung say when you called them.>>They just said that I wasn’t under warranty and I would have to pay to get someone out.>>Samsung should acknowledge that this is a problem. If you call us with this problem, we’ll fix it for you. So that’s what they should be doing.>>Tom: Instead, Samsung gives Terry the cold shoulder but Mark says don’t give up.>>I think you should stick to your guns and don’t pay.>>There is no way I want to pay for this.>>Don’t be like me. I felt I didn’t even have a choice because water kept pouring out of my floor so I paid.>>Tom: Terry is fighting back.>>Why should I pay, it’s absolute insanity on a new fridge?>>Tom: While Terry takes on big appliance…>>So the repairman’s coming and he’s asked me to shut down the fridge.>>Tom: Our repairmen are going to reveal more secrets.>>Is it reliable? Nothing is reliable.>>Tom: Fed up with your appliances? Vent about it on Facebook and twitter. (♪♪)>>Tom: We’re calling in the repairmen. Telling you what home appliance makers would rather you didn’t know.>>Right here is the trouble maker.>>Tom: Secrets people such as Terry Lake wish she knew. She owns a fridge on the fritz. It’s leaking water.>>It drips down here and I get a whole lot of water in the crisper so I can’t use this crisper. Run down the drain.>>Tom: That’s not all.>>Underneath the crisper, all across, the water will get in there and it will freeze into ice. Pretty stupid for a fridge. (♪♪)>>Tom: Meantime across the country in Milton, Ontario, Mark White’s fridge needed fixing but that was just the beginning.>>Well the dishwasher wasn’t washing dishes well, my wife was complaining she would find bits and pieces of things in her glasses, whatever.>>Tom: So the same repairmen who fixed his fridge made another house call and replaced a computer board and sensor.>>And that seemed to resolve the problem and relieved me of several hundred dollars, you know. Here is my range.>>Tom: But just when Mark thought his troubles were over…>>Several months later… The display panel went out.>>Tom: His stove had an issue.>>Without the display panel I can not operate the stove. (beeping)>>Tom: Once again, it was the electronics. Our marketplace repairman Steve Brannon isn’t surprised.>>Electronics and appliances; how common is this.>>You have a computer, would you take it and put it on top of a hot stove? No. Because, you know, when the water hits this thing, there is a seam so if you have electronics here they are very vulnerable to that.>>Tom: The design of modern stoves means more service calls.>>Maybe we could make a stove that doesn’t blow up when you’re pasta boils over, right?>>Tom: Our insiders Phil and Jeff have spent decades repairing machines, even working for the manufacturers. Finicky electronics is the single biggest problem they deal with.>>The shift has been from going from mechanical appliances to more electronic and it’s this electronic stuff just doesn’t have the longevity that the other stuff did. (♪♪)>>Tom: That’s our second repairman secret, electronics often fail and cost lots to fix. Will we hear that on our shopping tour of big appliance departments?>>Tom: Surprisingly, we do get hints.>>Tom: But this salesperson goes one step further, telling a repair story of her own, with a surprise ending.>>Tom: Ah so that’s what’s really going on. Our insiders say that dilemma is no accident. It is the industry’s grand plan at work.>>I believe, in my opinion, they don’t want you fixing it. They want you to –>>Tom: Buy another one.>>Buy another one.>>Yeah, that actually makes sense, doesn’t it.>>Why else would they price the parts so expensive.>>Tom: And get this… Even if you want to repair your appliance, Jeff says you might not be able to.>>I can get parts tomorrow for a machine that’s 40-years-old why can’t I get a part tomorrow for a machine that is 2-years-old? Either they can’t keep up with the demand on that defective part, or they’re just not really willing to invest the money to replace those parts out into the market place. (♪♪)>>Tom: And that’s our third repairman secret. The high cost of parts and repairs may force you to buy a new machine. Even if you’re lucky and don’t have any major troubles, how long can you expect any big appliance to last? To find out, we’re back in the stores.>>I’m surprised they’re so honest there.>>Tom: Yup, even sales people can’t sugercoat it. Today’s appliances have a much shorter life span and that, say our insiders, is by design too.>>At the end of the day, it’s built in obsolescence. When they say 12 years, they’re not saying 12 years problem-free, they’re saying 12 years you’re probably going to have to throw this out and inbetween that 12 years, well at 3 years you’re gonna have a problem with potentially a board. At five years you probably have to put another 300 bucks for another board. At 7 years you’re gonna have a problem with — and they don’t tell you that. How long is it going to last? Is it reliable? Nothing is reliable.>>And that’s our next secret. If you hope to keep your appliance for the long haul, keep the repairman on speed dial. Back in Milton, Mark White couldn’t afford to buy new machines.>>Whirlpool.>>Tom: How much did you end up paying for all the repairs in here.>>Over $1,300.>>Tom: And none of it under warranty, right?>>None of it.>>Tom: We asked Whirlpool to talk to us on camera about problems with their products.>>This stuff shouldn’t be breaking like as if it’s 20 years old when it’s like a year and a bit.>>Tom: They turned us down but sent us this. Whirlpool corporation has been making appliances for more than 100 years and product quality is among our top priorities.>>I believe the manufacturer should be paying for the repairs.>>Tom: Terry Lake is about to put that to the test in Vancouver.>>This is just absolutely unacceptable.>>Tom: She’s calling Samsung with an ultimatum.>>I need you to either fix this fridge or given me a fridge that doesn’t do this.>>Tom: And our insiders share one final secret.>>They can do whatever they want because they don’t have to care.>>Tom: Shopping for new appliances? Don’t get burned, find out how at cbc.ca/marketplace. (♪♪)>>Tom: We’re taking you inside the world of major home appliances. And revealing some major secrets the industry likely wants on the back burner. In Vancouver, Terry Lake’s Samsung fridge went on the fritz, months after the one-year warranty expired.>>And it drips down here.>>Tom: It’s been leaking water. And icing up.>>Now I’ve got a frost filled fridge.>>Tom: The likely cause… A design problem. And there are tons of similar complaints about Samsung online.>>They don’t seem to be any help. They don’t even acknowledge that there is a problem with this fridge.>>Tom: That’s what Samsung told her the first time she called.>>Thank you for calling Samsung.>>Tom: But Terry is not giving up.>>For home appliances please press 1. (music playing on phone)>>Tom: She thinks Samsung should cover the cost of the repair.>>I need you to either fix this fridge or give me a fridge that doesn’t do this.>>Tom: This time she gets through to the higher-ups.>>Yes.>>Okay, you bet, thanks.>>Thank you.>>Tom: When you’ve been waiting for almost a year…>>A minute or two on hold.>>Tom: What is another two minutes? (music playing on phone)>>Tom: At last.>>Tom: Some good news.>>Okay.>>Tom: How about that, Samsung comes through with a free repair but Terry wonders what took them so long?>>Um, are you aware of the problem with this fridge?>>Okay because my thought is it should be a recall because it seems like when I go on the internet everybody and their dog is having this problem.>>Tom: Hmm, Samsung is not denying there is a problem.>>So the repairman is coming and he’s asked me to shut down the fridge before he gets here so that it starts to thaw.>>Tom: We asked Samsung to come on camera. They freeze us out and send a note instead. The company says it’s committed to delivering high quality products. And is promising to offer over the phone assistance to customers with problems.>>Samsung, it’s a real shame that you didn’t come on “Marketplace” to explain your position on this and what you’re willing to do for your customers.>>Tom: The repairman installs some new parts and says that should fix the design problem.>>In the end they have done the right thing for me. You have to just keep pressuring them, that’s for sure.>>Tom: Don’t companies want to compete though? To have you as a long lasting customer and build products that do last and build loyality.>>Where’s the competition? I don’t see competition anymore, really in the end.>>Tom: That’s because despite all of the brands out there our insiders say only a handful of companies is making them.>>Tom: Same people.>>Same people.>>Tom: So you don’t have a choice; we don’t have a choice.>>Not really and I think that’s where the lack of caring starts. When all of a sudden you don’t have so many choices anymore. They can do whatever they want because they don’t have to care. Because where are you going to go? There is not many players in the game anymore.>>Tom: And that is our final repairman secret. A lack of competition means the industry has no incentive to be better. Back in Milton.>>Okay, I just got a package this morning. Oh, a light bulb from Whirlpool.>>Tom: Whirlpool is doing some repairs to their reputation. After we get involved, the company is in a hurry to please Mark White. They offer to buy back his stove even throw in a bulb for the hood.>>Oh look at that.>>Tom: He says no to the new stove but guess what? Whirlpool offers to cover his $1,300 repair bill.>>I want to say thank you very much for making me right with this.>>Tom: Our insiders Phil and Jeff hope they have done the right thing by coming forward.>>If we can help somebody make a right decision on what they’re buying and be a little more conscious about their decision, don’t be fooled by the glitz.>>Tom: Guys, thanks for sharing your stories with us. Appreciate it.>>Thanks for having us.>>Tom: Thanks. They’ve unplugged so that you can be plugged in. Next week on “Marketplace.”>>We want orange juice.>>Tom: Is it worth squeezing out extra bucks for premium orange juice.>>That’s all that’s in it. 100% orange juice.>>Tom: What some juice makers don’t want you to know.>>They don’t want this to be perceived as a heavily processed product.>>Tom: “Marketplace” viewers are freshly peeved.>>I’m angry. I feel duped.>>Tom: And help us reveal some juicy secrets.>>You let us know what do you think it is.>>Tom: One squirt at a time.>>That’s orange juice.>>That’s orange juice?>>M’hm.

100 thoughts on “Faulty appliances: Repairmen reveal industry secrets (CBC Marketplace)

  • People….
    Companies have no accountability
    It’s a corporation not an individual who started the company. That’s what happens to us all when we let them get so big.

  • Yup, they’re junk. Fixed every appliance in the house even though they’re only a few years old
    I’m sure how much of it is “planned obsolescence” and how much incompetent engineers

  • I don't see anyone fixing the problems.
    They are now using amonia as a refrigerant. My neighbors fridge blew up and burned his camper to the ground.
    This was a high end fithwheel trailer the appliances came in it new. It burned to the ground and damaged his business too.
    Very dangerous. Before the explosion they were inside cleaning.

  • That’s y u go to ur neighbors house wait till they go to the bathroom and u take their motherboard before they come out n put it down ur pants n walk out with a stiff leg ?

  • They build things to break nowadays. Ethics have gone out the window. Everywhere you buy products these days, they always offer an option to buy a warranty. Ironically however many years that products' warranty is for, is about what you'll get out out it, before there's a problem. I've seen parts that take abuse go from steel, to plastic. They want it to break! Lawsuits are the way to change things unfortunately. However, again the consumer never sees a competition from something like that. Little guy always getting pooped on!

  • In the USA the BBB is easy to contact and fill out complaints online. If they get flooded with complaints they may take more aggressive steps to intervene. At first, they contact the company with the complaints and allow a set time for them to respond before taking further action.

  • We have one of those yellow color washing machines from the 1970s or early 80s. It replaced our computerized washer that stopped working lol.

  • It’s all made in China with our garbage we toss out. Then they ship it back to us as a product that won’t last like they should. When are we going to get ALL AMERICAN MADE PRODUCTS again? Cloths that fit right and shoes that love your feet. The list goes on and on. And what’s the deal with these short pockets??

  • Miele are the exception, a privately owned company not connected with any of the other brands and still designing stuff to last an average of 20 years. Generally by far the most reliable, but the only down side is if you are unlucky and do need a repair the parts are expensive and most independent repairers struggle to get them and can't access any info from Miele.

  • As society moves away from its Christian moral standards, it then becomes all about getting the cheapest made product out on the market for the best price.
    I expect things to get worse, not better.

  • My HP printer stopped working within 2 years. Was told the parts were made too cheap to work for long. It can't be fixed. My HP laptop died in 4 years, after being sent back to HP the first year for repair, 2 days before the warranty expired. Was told it was a design flaw because "these HP laptops heat up and burn the components." It can't be fixed.

  • My Walmart vacuum cleaner broke down within 2 years. Was told the plastic parts should have been metal. It can't be fixed.

  • My expensive Meiele refrigerator broke down in 4 years. The repairman wanted $1,100 to fix it because there were no parts for it! I chucked it and bought a Haier. Within 3 years, the freezer stopped freezing, the fridge filled with water, the seals deteriorated, and the noise from the motor became so loud I had to put doors on my kitchen. Was told even if it were fixed, the price was higher than the fridge was worth and the seals would deteriorate within a short time, again, and a replacement hose, and some other part, to stop the water in the fridge wouldn't be worth the cost.

  • My Panasonic stereo was bought in the mid-60's and lasted until it broke in transit in the early 90's. No wonder Panasonic isn't around anymore!

  • I'm on my 3rd microwave in 5 years. When I called a repairman, he said outright on the phone, 'don't bother it's not worth it. You have to buy another one. ' What he didn't say was 'you have to buy another one, and another one, and another one…'

  • The plug in cord to my expensive Apple iPad had to be replaced 3 times in 2 years because they were so flimsy the part that went into the iPaid kept coming apart from the wire. I bought the iPad for games, Youtube and Netflix on the go. Now Apple discontinued Netflix citing something like an 'incompatible' issue, whatever that is.

  • My faucet began leaking heavily with 4 years of use and after having it checked by the repairman, and paying his fee, it couldn't be fixed because of faulty parts. I bought a new faucet, the identical style, which doesn't fit the same connections as the broken one, and had to pay a premium to re-drill the hole and some other things. Why aren't the faucets the same anymore?

  • Segue: Make sure your dry wall does not come from China. Their dry wall panels deteriorate quite rapidly and have to be replaced within 2 years of installation.

  • I tell people to buy the cheap models. The expensive models are identical to cheap ones with more bells and whistles.

  • Make them better at higher cost and by law you must buy the high cost long life ones. We are in a buy lowest price and besides most people want a "new" look after a few years.

  • I remember when i bought my first computer it was an hp and it broke after like 4 years after 2001, when i called they replaced it no questions asked not even a reciept, those were the days, they even sent a replacement first and said to place the broken one in the same box and paid for return shipping.

  • CBC should have mentioned front load washers. They are all junk, the spider arm that attaches the drum to the motor is made out of cheap metal and will fail in 3 to 5 years From corrosion and it is an expensive repair.

  • Just confirms what I already was aware of. We call it 'built in obsolescence'. If you look at cookers that where made 30 – 40 years ago there is no comparison to what
    is made today. Old cookers where made with cast iron and thick sheet steel which was enameled. Controls and parts were more robust. Cookers really lasted for ever if you looked after them, but as time moved on parts became impossible to get so you had to trash them. Also people don't want a modern kitchen with an antique looking cooker or fridge.
    There is also the concept of modernity and fashion. That's why people generally change their kitchen layouts and update to 'newer' units and alongside this more modern appliances. Supposedly Samsung make good reliable products, as do Neff, Miele, Bosch etc. You pay quite a bit more for these manufacturers appliances and you supposedly
    are getting better reliability and quality — but I don't know if this is the case anymore. Manufacturers change designs and modifications like the weather, so your product become outdated within a few years. They should be made to make all parts available for at least 10 years after they stop manufacturing a particular model. But then again they will just put absurd prices on the parts. They have got you every which way.

  • … A L L this stuff is already well known by just about everyone with half a brain .
    No point in making films with disgruntled customers / frustrated repairmen ….. ten a penny .
    The CRUCIAL film would be getting someone VERY HIGH-UP in the manufacturing company and nail them to the floor ON SCREEN .. ON RECORD . NO PRETTY PLEASE NONSENSE .
    Same issues with cars/TV's/music equipment/ etc etc – the list runs on endlessly .
    THE REAL CRIME IS NOT THAT THE MANUFACTURERS DO THIS, REPEATEDLY .
    THE REAL CRIME IS THAT THEY DO IT REPEATEDLY AND ARE ALLOWED TO GET AWAY WITH IT .

  • I repair my own appliances myself, I even repair my own circuit boards, I can EXCEED any repairman, I can do MORE repairs than any repairman

  • That is ashame cause they know it has problems and they don't seem to care.They don't make stuff like they used to. My granny had a refrigerator that last almost 50 years it was a hot point and my parents have brought 2 new refrigerator s since they remodeled there house. I will never buy any appliances with push buttons I always get ones with knobs cause they last longer and I buy the cheapest one cause it's going to break sooner or later it doesn't matter if it a high dollar one are not cause they all make crap these days.

  • I would buy a Samsung TV or smartphone but a refrigerator?No way.
    BTW.Cars sold today won't last more then 10-12 years.

  • It seems that this problem could be easily fixed with some simple legislation : mandatory minimum 5 years parts and labour warranties on all major appliances.

  • Six months ago, my 15-yo Frigidaire electric range went into broil mode all by itself, heating up uncontrollably past the self-clean temperature point. It turned itself on. The smoke detector in the adjacent room sounded the alarm. Had I not been at home, I believe the house would have burned down. The walls next to the range were exceptionally hot to the touch and one showed evidence of scorching.

    Replacement cost for a new range varied from $3K all the way to $5.2K. I just couldn't afford a replacement. I am disabled an am on a fixed income.

    I ended up taking the #@%%&! range apart carefully (hey, it can't get more broke), documenting the parts, wiring, screws, etc., as I went along. I finally got down to its control board, which gave me a part number to search for. But, no replacements were available anywhere. I used to work as an electronics technician for the USPS. They sent their boards out for repair, so why couldn't this control board be repaired too?

    I found several firms that do appliance control board repairs. I decided on Circuit Board Medics in South Carolina and shipped off the board on a Friday. I received the rebuilt board the following Thursday and installed it that day. It took a while from start to finish, but I managed to get the range back up and working (with unbelievable copious swearing on my part…blush) for about $200. Their work is guaranteed for 10 years or it's repaired for free.

    They do all sorts of board repairs, from household appliances to cars and motorcycle dash boards. You may want to consider repairing the control board versus replacing the entire unit. I'm a 68-yo woman. If I can do it, just about anybody can.

  • Buying a new home, I’ve asked the builders to NOT install any whirlpool appliances. Garbage appliance and garbage support.

  • I’ve been on a search to understand the decline in quality for consumer goods. In the 1940’s-1960’s there were always new toasters, ovens, microwaves, fridges etc to be bought. They were often being bought by first time owners. Meaning they lived without before. After awhile the manufacturers ran out of things to invent. They had to build them with quality because people had to be convinced it was worth buying. They had a name to uphold. How many times have I seen a Kenmore fridge built in the 50’s still running just fine? Some time in the 60’s-70’s manufacturers learned they had to cut quality because they wouldn’t have any more sales. It has further been complicated with the continual buyout of competitors as stated in this video. Also moving manufacturing out of the US where many of the trusted brands were built. So cheap labor and cheap parts. Along with poor design. To me “high efficiency” means dishes that aren’t cleaned or laundry that doesn’t dry worth a darn. I will end with this. During the mad competition of the 50’s with the car market. Aside from Dodge, Ford and GMC. There were smaller automakers that were struggling to compete. So American Motor Company was created. A merger of failing small time automakers as a last ditch effort to compete. They ultimately went bankrupt in 1986-87. Nearly every industry has seen some kind of conglomeration. Look at nearly every lawn mower. The engine here in the US is Briggs and Stratton. Or is owned by their parent company. Don’t even talk about how these holding companies have their fingers in every industry it seems. A select few make everything. Limited choices. It’s been a fight and the losers either went under or were bought out by the big guy.

  • Being an Engineer who deals with DMS (diminishing manufacturing sources) all the time, the OEM's like Samsung and Whirlpool can't keep buying boards to sell for repair items because the chips that go on those boards eventually become obsolete, so they push forward to the next generation. That's the nature of the commercial market. IC chip manufacturers are rotating their line of product because that's what OEM's want so that they can then render their product "throw-away" so that YOU and I have to go out and buy a replacement. Electronic technology in appliances is a bad idea, so going with the older style mechanical is better in the long run.

  • I have purchased commercial grade thermal controllers and solid state relays to control our oven in the place of the original junk that came with the oven. When the heating coils went out, I simply purchased a similar coil and adapted it to the old oven, and it all works flawlessly. Someone needs to build a website that shows how to do such things in order to not only innovate, but also prolong the life of their appliances to 30+ years. Refrigerators can also be innovated into prolonged service, but with a somewhat higher degree of creativity. The old cavities and insulation is generally still serviceable.

  • What if Samsung fixed all 2-5 year old fridges for free? Would consumers still buy the retailer’s extended warranty? Would the retailer continue promoting or even selling their brands? The retailer largely influences all purchases, they are in control. It would be unwise to undercut them.

    Why drag the manufacturer through the mud for focusing on “edgy but risky features” which the market demands, and for warranty strictness which the retailer demands?

  • Good to know! Thank you! Now, please do an investigation on why a washer takes 2 hours 50 mins to wash a load on 60. Are the washer manufacturers in league with electricity suppliers? It's ridiculous! The rinsing takes 3 quarters of an hour for goodness sake! Also; Why is it that washing gel caps and/or powders, despite the claims of being the best and whitest, cleanest wash ever, still requires one to have to add such things as whitening sheets, etc, etc, etc?

  • I can get parts for a 20 year old KitchenAid dishwasher today with a modern dishwasher I doubt I can get the same level of parts and repair information

  • I appreciate that these repairmen are coming and getting rich off of other products instead of the companies that make them. Basically makes them lose money.

  • I am now 5 minutes into the video and I still havent heard anything frrom the "GUYS" just other peoples problems. This obviously isnt my time.

  • I paid 6k for a fridge, microwave stove and dishwasher. They are all GE and the stove knobs that look like metal are really plastic and started to peal after 2 years. My fridge interior freezer walls are cracking. Definatly do research and post reviews

  • I'm glad I made the smart choice of keeping my 25+ year old Jennaire downdraft range when I remodeled my kitchen. The thing works beautifully, and the new models are riddled with problems. (Plus, the new ones don't even work with the old downdraft set-up even though it's the same brand! Would have had to pay hundreds extra to install)

    For the rest, YouTube is very handy for figuring out how to repair appliances yourself. I appreciate these guys coming on the show, but I would only use them if a repair was beyond my skills or tools. So far, I've fixed my washer (new valve $14 and 1 hr), my dryer ($80 heating element, 1 day), and my fridge's icemaker ($0, 20 min of cleaning). Thanks to all the content creators who post tutorials and diagnostic videos!

  • Well what happened to the brand name Roper 35 years ago or so there was a brand out there named Roper friend of mine was getting into the appliance business so I travel to one of the Distributors with e and I'm not sure if the distributor was in Nashville Birmingham or Chattanooga we went to all three of them all the time and one of the sales been there was giving me the rundown about the brand Roper it was an off brand had very few bells and whistles from what the way he explained it to me I'm doing this by memory he said they sold to a lot of people that put in apartment complexes or hotels that have little kitchenettes in them but they sold an extended warranty which what I can remember that many years ago was a very small amount of money that would cover the appliance light for 5 plus years I've never bought a Roper product but the products that I have bought have held up over the years had problems with all different brands but I'm sure they've got worse and now I'm going to be in the market and remodeling a kitchen to replace all of my appliances I'm really going to have to rethink what I'm going to buy or at least buy the extended warranties that I hate buying and I know they won't be cheap anymore if they know they got this many problems with their appliances but if anybody knows about the Roper brand out there send me a text on it cuz I may be looking at that brand but they may have just as many problems today as they everybody else does no

  • I personally had a microwave from an ATAG daughter company (ATAG also makes boilers etc) and it broke within 2 weeks. they not only replaced it without hassle, they even sent a guy to install it and to make sure the broken one gets recycled. 10/10 would buy my stuff there again. microwave been going strong for like.. 6 years now without issue after the replacement.

  • Right… I mean why should I have to pay for repairs on an appliance that I didn’t do my due diligence un researching. Obviously the fridge that the lady owns had terrible reviews. If she would have read the reviews before purchasing the fridge instead of waiting until it started to go haywire maybe she wouldn’t be in this mess…

  • Always look for mechanical dials! One great item from Whirlpool is the cheapest electric dryer. For about 50$ every 8 years, and an hour time, you can keep them running forever. Want a real nightmare from hell? Get a front loader washer.

  • I bought a French door Whirlpool fridge from Home Depot it came defective it freezes the food.They refused to take it back and decided to bring two parts to fix it.After fixing it twice it didn't work, and after a month they replaced it with another defective fridge.It was like impossible to take your money back.It was pain.Then, after fighting daily I took my money back after three months.It is the worst company ever.

  • I heart so many people just got the appliance broken right after the warranty finished, some 1 years, some 10 years, just like designed, and just like they have known 😛

  • There is a fundamental problem with consumer law in America when it comes to electronics. In Australia and Europe, expensive electronics have a minimum 2 year warranty. Not 1 year. It is also common to see some manufacturers offer up to 5 years for appliance, one example is Mitsubishi.

  • I have a new toilet, and it doesn't flush properly. It has a water saving device (?) and there isn't enough water going in to do the job. I keep having to flush more than once, as well as using a spray to alleviate the water deficit. I'm going to call or text my landlady about this. I'm all for saving water, but there is a limit. The old toilet worked much better. It was here for over thirty years.

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